Frequently asked questions

Here is a few questions that come up frequently . 

Do I need to make an appointment to get a casting done?

Yes, all castings are booked in by appointment only,  contact us to arrange a convenient time, we do our appointments in the mornings on weekdays and some Saturday mornings.

How long does the appointment take?

For an impression around 45 minutes, for a 3d pair of feet or hands, around an hour.

Can you visit us at home?

Yes, we cover most areas of South, West and NW London postcodes and most of Surrey, see our home  visits page for prices.http://www.feet-1st.co.uk/page_3583002.html or visit us in Sutton or Tooting. http://www.feet-1st.co.uk/contactus.html

How is payment taken?

We take payment on the day of the casting by debit card, credit card or cash, or we can arrange a bank transfer if you  prefer.

How long does it take to get the finished casting back?

Here are the approx turnaround times:

3d Plaster Sculptures: 4 weeks  Framed 3d Plasters:  6-8 weeks  3d resin framed casts: 8 weeks  Bronze and glass: 12 weeks  Hanging Impressions: 4 weeks

Framed Impressions: 8 weeks Resin impressions:  8 weeks

Want it back quicker?  speak to us about our fast track service, add 30%, we can reduce the times by 50% in most cases (not solid bronzes)

What materials do you use are they safe?

We use a soft terracotta clay for our impressions and a skin safe alginate which is mixed for us. All our materials are skin safe, a barrier cream is used on 3d castings as extra precaution

Do you make bespoke castings?

Not everything we can do is on our website, if you have a specific idea, do contact us. 

What is the difference between bronze resin and Solid bronze castings?

The bronze resin is a composit mix of resin and metal powders, we pack in as much metal powder as we can, should you drop this casting on say a stone floor it may chip, with this casting you have a mould made for you which is returned so a duplciate can be made. The solid bronze casting is an unbreakable casting, these we have cast in our metal foundry.

What if I need to feed my baby during the casting appointment?

We work around you and your baby druing the appontment. For 3d castings, feeding your baby whilst we take the moulds can be a good distraction. 

  If your question is not listed here, feel free to email us on [email protected].co.uk.