Frequently asked questions

Here is a few questions that come up frequently . 

Do I need to make an appointment to get a casting done?

Yes, all castings are booked in by appointment only, contact us to arrange a convenient time, we do our appointments in the mornings on weekdays and some Saturday mornings.

How long does the appointment take?

For an impression around 45 minutes, for a 3D pair of feet or hands, around an hour.

Can you visit us at home?

Yes, we cover most areas of South, West and NW London postcodes and most of Surrey, see our home visits page for prices. or visit us in Sutton or Tooting.

How is payment taken?

We take payment on the day of the casting by debit card, credit card or cash, or we can arrange a bank transfer if you  prefer.

How long does it take to get the finished casting back?

Here are the approx turnaround times:

3D Plaster Sculptures: 4 weeks.  Framed 3D Plasters:  6-8 weeks.  3D resin framed casts: 8 weeks.  Bronze and glass: 12 weeks.  Hanging Impressions: 4 weeks. Framed Impressions: 8 weeks. Resin impressions:  8 weeks.

Want it back quicker?  Speak to us about our fast track service, add 30%, we can reduce the times by 50% in most cases (not solid bronzes).

What materials do you use, are they safe?

We use a soft terracotta clay for our impressions and a skin safe alginate which is mixed for us. All our materials are skin safe, a barrier cream is used on 3D castings as extra precaution.

Do you make bespoke castings?

Not everything we can do is on our website, if you have a specific idea, do contact us. 

What is the difference between bronze resin and Solid bronze castings?

The bronze resin is a composit mix of resin and metal powders, we pack in as much metal powder as we can, should you drop this casting on say a stone floor it may chip. The solid bronze casting is an unbreakable casting, these we have cast in our metal foundry. With both these castings you have a mould made for you, which is returned, duplicates can be made from these moulds.

What if I need to feed my baby during the casting appointment?

We work around you and your baby druing the appontment. For 3D castings, feeding your baby whilst we take the moulds can be a good distraction. 

If your question is not listed here, feel free to email us on [email protected].